Improve service quality during the call
There are hundreds of questions that a customer service agent should be able to answer. Typically, these are spread among various manuals and allow space for each agent’s personal interpretation.
Thanks to an innovative solution flow management system, enhanced with AI that guides agents through the dialogue with clients, the CS Assist tool allows you to ensure the highest quality of customer service during the call in live mode. It helps to ask the right specifying questions and give the correct solutions. It standardizes the knowledge base across all customer service. In contrast to solutions for customer service that relies on post-call analysis – when the customer is already disappointed – the CS Assist tool ensures the highest quality of service already during the call.