Are chatbots right for your company?
Getting started with chatbots can be a daunting prospect, but with some preparation and a little expert help, you can have your new team member up and running in next to no time. One thing is worth knowing however: AI-enhanced chatbots require a little more work than those that simply follow a flow of commands (i.e, the majority of the chatbots we come across today). Here’s how to ensure your chatbot is truly valuable to your company:
- Identify your use case and define your KPIs
Work with your team and stakeholders to identify the key areas where an AI-enhanced chatbot can make a difference. Ask yourself what you hope to bring to your company and keep end value for your team and customers in mind at all times. Here at MindTitan, we reckon that companies having more than 1000 customer conversations per month will draw the greatest benefit from having a chatbot.
- Ask yourself where chatbots can improve your customer service
Chatbots have a wide range of applications, but that doesn’t mean they’re right for all customer service cases. Does your business rely on highly—personalized, one-to-one contact with your customers? A simple chatbot probably won’t be able to help you with that as in this case you will need full customer service automation. But if you also need to automate basic processes, such as accessing information from your CRM, a chatbot will be a valuable asset.
AI-enhanced chatbots can bring true value to your company and your processes, but their implementation requires expertise and a strategic approach. Opt for a partner with a proven track record in developing custom AI chatbots and machine learning solutions for companies such as yours.