Call Automation Bot - AI that fully resolves customers' issues over a phone call

  • Automatically resolve customers' issues

  • Prioritize urgent cases

  • Decrease waiting time and abandon rate

  • Detect sales opportunities

 

callbot

On average, customers wait more than 2.4 minutes on the line before they are connected to a customer service agent. Only after reaching the call center representative, customers start describing their problem. This might lead to a further call transfer to another contact center department, thus creating a frustrating customer experience.

Call Automation bot uses an enhanced speech recognition model and machine learning that enables clients to describe issues in their own words and get a solution automatically without any human assistance.

How does it work?

How does it work?
discussing AI

Call Automation bot can be used with most of the languages and dialects. API connection and robotic process automation allow integration with any existing call center software and backend system, allowing to perform complex customer service processes.

 

Benefits

Benefits
operational costs

Decrease operational costs

Call automation bot can resolve more than 20% of customer service inquiries without any human assistance. The rate can even be higher depending on the industry and type of customer inquiries.

As customer service executives are under pressure to decrease their overall call center expenses, automation of calls helps them reduce operational costs in contact center.

angry client

Prioritize contacts and detect those that may be cut off

Retention is a concern, especially for a customer service business. Take care of those who want to cut off the contract, and forward them to the right agent before they switch to your competitors.

sales opportunity

Detect Sales Opportunities 24/7

Fine-tuned advanced NLP algorithms detect buying intent or clues thereof. AI forwards the call to the right agent or saves buyer data for a follow-up.

These contacts are either given higher priority when salespeople are available or added to a hot lead list so that salespeople can contact these potential customers as soon as possible. For example, AI will most probably pick up a fair amount of sales opportunities after regular working hours when people are free.

Testimonials

Testimonials

Our Offices

Our Offices

Our Offices

We’re headquartered in Tallinn, Estonia and our North American office is in Portland, Oregon. Both cities have bustling technology industries, and Estonia is known for being the “Silicon Valley of Europe.”

world map
Portland, Oregon, USA
CENTRL Office
 1355 NW Everett St Portland, OR 97209, USA
Tallinn, Estonia (HQ)
Telliskivi 60/1, N2 entrance
 10412 Tallinn, Estonia
Portland, Oregon, USA
CENTRL Office
 1355 NW Everett St Portland, OR 97209, USA
Tallinn, Estonia (HQ)
Telliskivi 60/1, N2 entrance
 10412 Tallinn, Estonia

Want to learn more?

Want to learn more?

Kristjan Jansons

CEO, Co-Founder

Kristjan has helped various companies from Japan, Saudi Arabia, and Switzerland to implement the latest AI solutions. Having a strong technological background and understanding of the business processes helps him to detect specific business needs and offer necessary AI solutions for matching these goals.

Want to learn more?

Want to learn more?
kristjan jansons