Titan Chatbot - Self Learning AI designed to fully resolve your customer issue

  • Improve customer satisfaction

  • Grow sales

  • Automate Customer Service

  • Analyze network experience

 

chatbot software

Automate customer service with Titan AI chatbot software running a sophisticated self-learning and company-specific natural language processing model that is able to perform the task like a human agent and fully solve the customer’s problem on the first attempt

 

discussing AI

How does it work?

How does it work?

Automate repetitive questions and resolve customer’s issue without human intervention

On some markets, one minute makes the difference that is why urgency and the speed of your reaction might cost you a deal or a client

Back-end API integration allows the chatbot resolve customer’s issues without any human intervention on a first attempt. The system is able to automate more than 100 questions with classification accuracy of 92%

Prioritize contacts and detect those who want to cancel the contract

Retention is the concern, especially for a customer service business. Take care for those who want to cancel the contract and forward them to the right agent before they switch to your competitors.

Detect Sales Opportunities 24/7

Some of your potential customers are browsing your website looking for a service or a product. Detect sales opportunities, autopilot them or forward directly to a sales agent.

Empower Your Representatives

Titan Chabot Suggests your agents’ solution flows and helps with complex issues by analyzing the conversation in real-time. This empowers employees to start helping customers without long training.

Client Case Study

Client Case Study
Langauge agnostic
Train a chatbot in any language
Customisable Widget
Customize the color and logo of the chat web bubble
Backend integrations
Call any of your custom APIs from within the chatbot dialogues
CRM Integrations
Any existing or custom built CRM integration
Cloud / on-prem
SaaS based hosting or on-premise
Chat routing
Direct chats to the correct support agents
Email routing
Direct emails to the correct support agents
Button dialogues
Direct customers in the solution flow via buttons
RPA integrations
Call RPA scripts and modules from within the no-code dialogue builder. Integrate either UIpath or any other RPA engine
Standalone Chatbot
The chatbot can operate completely independently. This can be with live chat, when agents are not available, or without live chat
Proactive virtual agent
The chatbot can be triggered based on any custom event, such as a specific visitior on a specific part of the webpage
User authentication
Take the conversation from public part of the website to logged in part, chatbot will continue the conversation seamlessly
Chat interface
Customer support can rely on our proprietary chat interface or we can integrate with any of the common live chat vendors
Pre-trained
Pre trained language models for different industries, which means less examples are needed to get good results
GDPR Compliant
Full GDPR compliance for customer service automation under EU regulations
Multilingual
The chatbot is language agnostic. Slang and typos are not a problem either
Scalable
The conversational engine is horizontally scalable to suit all your scale needs
Analytics
Detailed analytics into automation performance
Customer success team
Dedicated customer support officer to streamline your implementation process
Conversation Logs
All history is saved for any future reference
Key trend analysis
Monitor trends and emerging topics among your customer base
Contextual conversations
Context awareness for a smooth and efficient conversation
Named entity recognition
Use the parsed entities in your solution flows
Clustering
Cluster customer queries to find actionable insights

Want to learn more?

Want to learn more?
  • How to develop dialogues without a single line of code

  • How to make your agents more efficient

  • How Titan Chatbot can fully automate customer service

  • Use case examples from your industry

Contact us

Want to learn more?

Want to learn more?
konstantin sadekov mindtitan