Self-learning AI chatbot that actually resolves your customers’ issues without any assistance.
Trusted by governments, leading telecoms and banks
Customer service is facing high client expectations in terms of getting instant answers to their questions. A long waiting time increases churn, and negatively impacts the customer experience, leading to anxiety and stress among management.
Automate customer service with AI chatbot software by MindTitan running a sophisticated self-learning and company-specific natural language processing model that is able to perform tasks like a human agent and fully resolve the customer’s problem on the first attempt
It’s good to know that when we want to take our language models to the next level, we can call on MindTitan’s expertise.
AI-powered contextual understanding of the spoken language at every step of the dialogue and supported by API and PRA procedures to fully automate customer issues
The chatbot is available 24/7 to serve customers on all the main channels: your website, app, or any popular messaging application
In terms of edge cases where human assistance is required, a handover is made either in a live chat system or sent to your customer support CRM
Metrics give full transparency into the efficiency of the bot and the rest of the team
The platform will always tell you what is the next best move in training your bots or working on the solution flows to help maximize efficiency and minimize friction in rolling out a new system
Titan Chatbot is focused on solutions to problems. The solution flow builder helps you draw and deploy dialogues and connect the required integrations for full solutions.
Overall, our platform supports 157 languages, including all the European languages, as well as Arabic and Turkish.
For higher performance, we fine-tune the final language model based on your data, as this enables AI to achieve 90%+ classification accuracy.
The chatbot has built-in integration API capabilities, meaning you can run any API queries to your background or CRM systems as part of the chatbot Solution Flows. In cases where APIs are non-existent, the chatbot can run RPA scripts to achieve the same effect. The RPA scripts can be deployed both on the cloud and on-premises.
Depending on the complexity of your system and the number of solutions that you would like to automate it can take from 4 weeks to 4 months. The time is mostly dependent on the number of custom integrations that are required. Simple questions can be automated in several days, whereas longer solutions require weeks. Our onboarding and customer success team ensures smooth and fast onboarding, guiding you on each step.
Titan Chatbot is the first truly intelligent chatbot that can automate not only chats but also calls.
Titan Chatbot platform enables the automation of highly complex conversations and customer support use cases. This is achieved in tandem by the machine learning capabilities and the Solution Flow Management (SFM) tool. SFM follows the business process modelling notation (BPMN) to allow for describing virtually any kind of process. It is adjusted for the TitanCS chatbot to enable conversational techniques, Application Programming Interface (API) integrations and custom Python code for the most complex logic.
Titan Chatbot is built using the latest natural language processing models and made by customer service experts for customer service professionals. Cooperation with the biggest Telecommunication companies like Elisa and Veon helped to shape the business process.
The TitanCS Chatbot is GDPR compliant and is physically located in the Google or Amazon cloud closest to the client infrastructure. In the case of European deployments, the chatbot is deployed at an EU-based cloud provider, again closest to client infrastructure. If required, the bot can also be deployed on-premise for the client.
The link between the bot instance (has a static IP) and client backend systems is protected by VPN or firewall rules, depending on the client’s preferences.
Want to learn more about implementing an AI chatbot in your organization? Let’s talk and see how we can help.
Send us a quotation request and we will respond within 24 hours.
MindTitan OÜ
+372 5668 8239
Volta 1, Tallinn, Estonia
VAT:EE101994882
