Improve customer satisfaction
Grow sales
Automate Customer Service
Analyze network experience
Automate customer service with an AI chatbot running a sophisticated company-specific natural language processing model that is able to perform the task like a human agent and fully solve the customer’s problem on the first attempt
On some markets, 1 minute makes the difference that is why urgency and how fast you react might cost you a deal or a client
Back-end API integration allows the chatbot resolve customer’s issues without any human intervention on a first attempt. System is able to automate more than 100 questions with classification accuracy 92%
Retention is the concern especially for a customer service business. Take care with these who want to cancel the contract and forward them to the right agent before they switch to your competitors.
Some of your potential customers are browsing your website looking for a service or a product. Detect sales opportunities, autopilot them or forward directly to a sales agent.
Titan Chabot Suggests your agents’ solution flows and helps with complex issues by analyzing the conversation in real-time. This empowers employees to start helping customers without long training.
Intelligent Virtual Agent Annika Automates 40% of all the customer service and resolves more than half of them on its own without any human intervention. It is unique not only because it fully automates chats and calls but also because it ties together the two worlds of product management and customer service converting the contact center from a cost center to a value-creating center.
Automation
AI-powered contextual understanding of the spoken language at every step of the dialogue and supported by API and PRA procedures to fully automate customer issues
Omni-channel
The chatbot is available 24/7 to serve customers on all the main channels: your website, app, or any popular messaging application
Human-in-the-loop
In case of edge cases where human assistance is required, a handover is made either in live chat system or sent to your customer support CRM
Metrics give full transparency into the efficiency of the bot and the rest of the team
The platform will always tell you what is the next best move in training your bots or working on the solution flows to help maximise efficiency and minimise friction in rolling out a new system
Titan Chatbot is focused on solutions to problems. The solution flow builder helps you draw and deploy dialogues and connect the required integrations for full solutions.
