Chatbot Software - Self Learning AI Chatbot designed to fully resolve your customer issue

Improve customer satisfaction
Grow sales
Automate Customer Service
Analyze network experience

Automate customer service with Titan AI chatbot software running a sophisticated self-learning and company-specific natural language processing model that is able to perform the task like a human agent and fully solve the customer’s problem on the first attempt

How does it work?

Resolve customer requests without human intervention

Automate 100+ replies & questions
Maximize first contact resolution
Personalize the customer experience
Answer automated questions and redirect others
Let your customer support team focus on solving more complex requests

Predict and avoid churn

Detect customers likely to churn
Route churning customers to agents
Step in while it’s not yet too late
Automatically prioritize critical cases over others

Automatically detect sales opportunities

Automatically track users browsing new products
Detect an upsell opportunity when it happens
Initiate an automated customer chat
Forward interesting customers to agents for the final sales proposal

Empower Your Representatives

Titan Chabot Suggests your agents’ solution flows and helps with complex issues by analyzing the conversation in real-time. This empowers employees to start helping customers without long training.

Client Case Study

Intelligent Virtual Agent Annika Automates 40% of all the customer service and resolves more than half of them on its own without any human intervention. It is unique not only because it fully automates chats and calls but also because it ties together the two worlds of product management and customer service, converting the contact center from a cost center to a value-creating center.

70%

FCR

40%

Inbound automation

Chatbot Software Features

Automation

AI-powered contextual understanding of the spoken language at every step of the dialogue and supported by API and PRA procedures to fully automate customer issues

Omni-channel

The chatbot is available 24/7 to serve customers on all the main channels: your website, app, or any popular messaging application

Human-in-the-loop

In terms of edge cases where human assistance is required, a handover is made either in a live chat system or sent to your customer support CRM

Analytics

Metrics give full transparency into the efficiency of the bot and the rest of the team

Ease of use

The platform will always tell you what is the next best move in training your bots or working on the solution flows to help maximize efficiency and minimize friction in rolling out a new system

Solution flow builder

Titan Chatbot is focused on solutions to problems. The solution flow builder helps you draw and deploy dialogues and connect the required integrations for full solutions.

Langauge agnostic

Train a chatbot in any language

Customisable Widget

Customize the color and logo of the chat web bubble

Backend integrations

Call any of your custom APIs from within the chatbot dialogues

CRM Integrations

Any existing or custom built CRM integration

Cloud / on-prem

SaaS based hosting or on-premise

Chat routing

Direct chats to the correct support agents

Email routing

Direct emails to the correct support agents

Button dialogues

Direct customers in the solution flow via buttons

RPA integrations

Call RPA scripts and modules from within the no-code dialogue builder. Integrate either UIpath or any other RPA engine

Standalone Chatbot

The chatbot can operate completely independently. This can be with live chat, when agents are not available, or without live chat

Proactive virtual agent

The chatbot can be triggered based on any custom event, such as a specific visitior on a specific part of the webpage

User authentication

Take the conversation from public part of the website to logged in part, chatbot will continue the conversation seamlessly

Chat interface

Customer support can rely on our proprietary chat interface or we can integrate with any of the common live chat vendors

Pre-trained

Pre trained language models for different industries, which means less examples are needed to get good results

GDPR Compliant

Full GDPR compliance for customer service automation under EU regulations

Multilingual

The chatbot is language agnostic. Slang and typos are not a problem either

Scalable

The conversational engine is horizontally scalable to suit all your scale needs

Analytics

Detailed analytics into automation performance

Customer success team

Dedicated customer support officer to streamline your implementation process

Conversation Logs

All history is saved for any future reference

Key trend analysis

Monitor trends and emerging topics among your customer base

Contextual conversations

Context awareness for a smooth and efficient conversation

Named entity recognition

Use the parsed entities in your solution flows

Clustering

Cluster customer queries to find actionable insights

Want to learn more?

How to develop dialogues without a single line of code
How to make your agents more efficient
How Titan Chatbot can fully automate customer service
Use case examples from your industry