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Mailiis Ploomann, Elisa Eesti
Customer Service Automation Telecommunication

Hey, robot, let’s cut the cackle!

Helpline
Public Sector

State Helpline Project: Topic Analysis Based on Call Transcription

Mailiis Ploomann
Customer Service Automation Telecommunication

Customer service success revealed by Elisa

telecommunications
Telecommunication

Network Anomaly Detection with AI Customer Service bot Annika

Mailiis Ploomann, Elisa
Customer Service Automation Telecommunication

How Callbot Helped Elisa to Automate Customer Service During The Crisis

artificial intelligence model to reduce tax fraud
Machine Learning Public Sector

MindTitan Develops an AI Model for tax fraud detection

Estonian Emergency Responce Center
Call Center Public Sector

MindTitan developed an AI for Emergency Response Center

Mailiis Ploomann
Customer Service Automation Telecommunication

AI Helps to Restructure Business Processes in Just Over a Day

mindtitan artificial intelligence road traffic accident prediction model
Machine Learning Public Sector

MindTitan Develops an AI Road Traffic Accident Prediction Model

City and people with phones
Customer Service Automation Telecommunication

How an AI-Powered Automation is Helping Elisa During the Crisis

Telecom network analysis coronavirus
Machine Learning Telecommunication

72% of Estonian people prefer to stay home during the coronavirus emergency

network connection
AI Strategy Telecommunication

How AI is Transforming the Telecommunications Industry