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Mailiis Ploomann, Elisa Eesti
Customer Service Automation Telecommunication

Hey, robot, let’s cut the cackle!

March 17th, 2021
Helpline
Public Sector

State Helpline Project: Topic Analysis Based on Call Transcription

March 10th, 2021
Mailiis Ploomann
Customer Service Automation Telecommunication

Customer service success revealed by Elisa

February 26th, 2021
telecommunications
Telecommunication

Network Anomaly Detection with AI Customer Service bot Annika

October 29th, 2020
Mailiis Ploomann, Elisa
Customer Service Automation Telecommunication

How Callbot Helped Elisa to Automate Customer Service During The Crisis

May 27th, 2020
artificial intelligence model to reduce tax fraud
Machine Learning Public Sector

MindTitan Develops an AI Model for tax fraud detection

May 26th, 2020
Estonian Emergency Responce Center
Call Center Public Sector

MindTitan developed an AI for Emergency Response Center

May 19th, 2020
Mailiis Ploomann
Customer Service Automation Telecommunication

AI Helps to Restructure Business Processes in Just Over a Day

May 15th, 2020
mindtitan artificial intelligence road traffic accident prediction model
Machine Learning Public Sector

MindTitan Develops an AI Road Traffic Accident Prediction Model

April 24th, 2020
City and people with phones
Customer Service Automation Telecommunication

How an AI-Powered Automation is Helping Elisa During the Crisis

April 16th, 2020
Telecom network analysis coronavirus
Machine Learning Telecommunication

72% of Estonian people prefer to stay home during the coronavirus emergency

April 9th, 2020
network connection
AI Strategy Telecommunication

How AI is Transforming the Telecommunications Industry

February 20th, 2019