Chatbots have come a long way in just a few years. While the first versions could be clunky and unnatural to converse with, today’s AI-based chatbots offer valuable support to customer service teams significantly improving customer experience.
By improving response times, automating routine processes, and handling queries, chatbots enable agents to focus on complex, high added value cases that require a human touch. But not only: chatbots can also help qualify leads, support HR staff in recruitments and streamline operations in sectors as diverse as healthcare, finance and online and offline retail. According to recent research, chatbots could be saving businesses up to $8 billion by 2022.