It is very important that every solution flow has an owner who provides the most up to date information about the service the customer is asking about. It can be an expert in the field, or a product owner that knows everything about the service. Sometimes it might happen that service conditions are changed just overnight, and your customers should get correct information from the chatbot.
Besides, having a product owner in charge of the solution flow management helps the person to understand what the most common questions are that the clients ask. This allows the product owner to adjust the manuals and improve the quality of the provided information, which at the end might decrease the number of unnecessary contacts.