AI in Telecommunication Industry - Disrupting Solutions | MindTitan

MindTitan brings Machine learning solutions for the Telecommunication industry supporting the innovation journey of the business. As a Telecommunication company deploys various artificial intelligence solutions, outputs from one model become inputs for another.

The most important part of a telecommunications company from the client’s perspective is that all the technical things work properly and customers have a great user experience while using services or communicating with the customer service.

That is why we created TitanCS – an intelligent virtual assistant that fully automates customer service by incorporating automating chats and calls.

To provide a great user experience in customer service in the future, automation is the path to choose today for interactions that can be automated, so people could take care of the ones where human intelligence is actually necessary. Too many people are doing robot’s jobs now, and that’s not sustainable in the long run.

TitanCS exists to truly automate customer service and to gain other benefits by converting a contact center from a cost center to a value-creating center.

Contact us

Related Products and Services

Titan Chatbot designed to fully resolve your customer issue

Automates the answering of a large portion of questions (over 100).
The chatbot is designed to maximize FCR (first contact resolution).
Detects Sales Opportunities 24/7, and autopilots them.
Matches customer expectations by immediately answering the questions to which it knows the answers. It will direct others.

Chatbot Software

AI Services

Self-Learning Systems
Natural Language Processing
Speech Recognition
Custom AI solutions
Network Anomaly Detection
Network Experience Analysis

AI Use Cases

AI has a significant impact on the Telecommunication industry as based on Harvard research 73% of business leaders and executives confirmed its value in recent years. However, not all are still aware of the AI capabilities and what positive impact they can cause on your business.

Bring Artificial Intelligence to your company

Do you want to solve a nontrivial task with AI or want to develop something custom? Contact us and our data scientists & business experts will help to solve it.

Talk to our expert

Bring Artificial Intelligence to your company

Client Case Study

Intelligent Virtual Agent Annika Automates 40% of all the customer service and resolves more than half of them on its own without any human intervention. It is unique not only because it fully automates chats and calls but also because it ties together the two worlds of product management and customer service converting the contact center from a cost center to a value-creating center.

70%

FCR

40%

Inbound automation

Testimonials

“Cleveron’s team partnered with MindTitan to make our robots even smarter. Their team has shown a lot of resilience and energy in working with our data to turn ideas into useful applications. We recommend MindTitan to anyone across the world looking to improve their products with machine learning and AI.”

Indrek Jürgenson

CIO, Cleveron

“MindTitan has been Elisa’s partner in developing several AI-powered solutions. What we value most about MindTitan is their enthusiasm about bringing maximum business value for Elisa by using the full potential of our data. From consultation to the presentation of a completed solution, the team always delivers on promises.”

Mailiis Ploomann

Head of telecom services, Elisa

“MindTitan is involved in shaping the long-term strategy for Estonia, giving an expert opinion about AI capabilities and possibilities for multiple public sector organizations and being a partner for developing the defined AI use cases.”

Marten Kaevats

National Digital Advisor

Our vision

MindTitan’s vision is to be the best at turning organizations into AI-driven to unleash their high-value potential.

Read about us

Learn how AI solution can be integrated with the backend systems and business processes
Explore use case examples from your industry
Find out what is the business value of the solution